SACG ~ Sue Anns Craft & Gifts

FAQ (Frequent Asked Questions)

What happen if I selected an item and put into the shopping cart but do not proceed for a period of time?

Merchandise that has been put on the shopping cart will be reserved for a period of 4 hours for further execution by user. After this period, the merchandise would be taken out from the cart (quantity be reduced to 0 upon checkout) and be available for other customers.
When will I be billed?

Your credit card will not be billed until your order is ready to be shipped out. Please note that all products are subject to availability.
Do I have a choice in currency payment?

At SACG.com.my , we only transact in US Dollar (US$).
What if I want to return my product?

Please refer to our Returns & Refunds Policy
Is my privacy protected?

Please refer to our Privacy Policy.
Is my credit card information secure on the Internet?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. As for credit card information that you entered during the purchasing process, it would pass through our site to payment provider that we used; it is invisible to us.

Please refer to our Privacy Policy for more details.
What shipping options are available?

Currently, we deliver our products throughout Malaysia and the world with reputable courier services and our in house delivery services. For destination in Malaysia, we offer free shipping to all that purchase from us.

Some countries place restrictions on certain imports, please check with your local authorities before placing an order.
When do I expect to receive the merchandise?

Orders received will be processed immediately. Estimated delivery time depends on the destination address. To calculate the delivery time, we add the time it takes for your ordered merchandise to arrive at our warehouse from our supplier and the time needed for the delivery agent to deliver to your designated addresses. The following is an estimated time of delivery.

Standard shipping: 7 - 40 business days.

Customized merchandise would delay the delivery time by a further advised period.

Please note that we do not deliver to P.O. Box addresses.

SACG ~ Sue Anns Craft & Gifts